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Known issues

Known Issues

Helpdesk emails, Alerts, repeating tasks, etc. are not automatically processed

  • https://www.easyredmine.com/resources/redmine-installation/common-troubles/236-alerts-help-desk-do-not-work-my-data-are-obsolete

Missing sidekiq

On some of the machines sidekiq@.service file is not added. Please check /etc/systemd/system folder if sidekiq@.service file is presented. If not - please add it. It should contain the next:

[Unit]
Description=SIDEKIQ service for %i
After=redis.service
PartOf=puma@%i.service unicorn@%i.service

[Service]
Type=simple
PIDFile=/home/easy/%i/sidekiq.pid

Environment=RAILS_ENV=production
Environment=MALLOC_ARENA_MAX=2

User=easy
Group=www-data
WorkingDirectory=/home/easy/%i/public_html

ExecStart=/usr/local/rvm/bin/rvm default do bundle exec sidekiq -e production
ExecReload=/bin/kill -s TSTP $MAINPID

Restart=always

[Install]
WantedBy=multi-user.target puma@%i.service unicorn@%i.service

After file is created run 

sudo systemctl daemon-reload

restart puma

MYSQL Backups are targeted to wrong database.

To fix this issue please open file /usr/local/bin/mysql-backups.sh and replace DB name “easy” to app DB (usually it’s the same as app name but all dashes and dots should be replaced with underlines)